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How to Talk to Your Lender

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If you don’t feel comfortable talking to your lender directly, call a free housing counselor. They will call your lender for you.

Most common reasons why most people don’t call their lenders
(results from the Freddie Mac-Roper poll)

I believe my lender cannot help me – 28%
I can take care of my payment problems without help – 17%
I don’t have enough money to pay anyway – 7%
I am embarrassed – 6%
I am afraid – 5%
I don’t know who to call – 5%
 
Tips to staying on track:
  • Be persistent
  • Call early
  • Call often
  • Follow through
  • Document every phone call
  • Be timely

People  you can call or visit for help:

  • Consumer Credit Counseling Services: (800) 251-2227
  • HUD Counseling: (800) 569-4287
  • NeighborWorks: (888) 995-HOPE
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